Company profile

Your first-choice partner delivering integrated information and telecommunication solutions, worldwide

SITA's mission is to be the air transport industry's first-choice partner delivering integrated information and telecommunications solutions worldwide.

As the world's leading provider of global information and telecommunications solutions to the air transport industry, SITA has over 50 years experience. We now provide services to over 730 air transport industry members and around 1,800 customers in 220 countries and territories.

SITA's solutions are provided across the world's largest, most advanced integrated voice and data network, today offering leadership in IP (Internet Protocol) services. Delivering solutions over a single, seamless global network enables SITA to be a single source provider of fully managed end-to-end, or desktop-to-desktop, solutions. Global service provision is backed up with local support available worldwide.

SITA's members and customers include airlines, aerospace companies, air-freight organizations, travel and global distribution companies, airport authorities and governmental organizations. Since its foundation in 1949 by 11 original member airlines, SITA has continued to provide innovative solutions to meet the global IT and telecommunications challenges facing the air transport industry.

Today, our services are offered on an unrivalled international scale, including consultancy, professional services and outsourcing. We provide integration between the network, the desktop and applications, as an enabler of e-business and e-commerce and including intranet, Internet and extranet solutions for the air transport industry. SITA's portfolio includes value-added solutions for:

• Applications services - meeting the requirements for airline, airport, aerospace, aircraft, government, travel distribution and e-business applications and systems
• End-to-end desktop and infrastructure services
• Network services focusing on systems integration, outsourcing and consulting, in support of complex solutions. As a major player in network outsourcing, SITA has entered into long-term partnerships with Qantas, Air France, Cathay Pacific, Varig, Sabre and British Airways

SITA provides customers with a global service offering a fully managed desktop integration solution, from a single point-of-contact. Additionally, SITA offers high performance transaction processing software solutions to the world's travel and transportation industries. SITA's wide portfolio of solutions includes integrated airport systems and services, travel distribution solutions, e-business, multi-access communications, reservations, departure control, passenger, baggage and cargo handling, secure network access and Internet transaction systems.

SITA employs people of 165 nationalities around the world, speaking over 80 languages in 170 countries.

Corporate highlights

• SITA was created in 1949, by 11 member airlines with a common vision
• Value-added solutions are provided through our commercial company SITA INC (Information, Networking Computing) and network services through SITA SC on a co-operative basis with costs shared among member organizations. We are known in the marketplace simply as SITA.
• SITA serves over 1,800 customers in all sectors of the air transport industry, including over 730 members
• SITA offers a wide portfolio, containing leading global solutions for data and voice communications, with value added applications for flight, airports, air freight, baggage, fares, passenger and other operations
• SITA supports an industry that by the year 2006 expects to service over two billion air travelers per year. Without SITA these travelers would not be able to complete their journey
• SITA's support to the airline industry enables that industry to earn revenues of over US$490 billion per year
• SITA is focusing on value-added solutions provision, offering IP leadership and e-business enablement for the air transport industry. With current growth rates of over 18% a year, SITA is anticipating further high growth in the future
• SITA has a current outsourcing portfolio of over US$1 billion with air transport customers worldwide
• SITA delivers a total service - providing fully integrated solutions managed end-to-end and linking one desktop seamlessly to another, around the world
• SITA has local language support staff available worldwide with help desk support 24 hours a day, 7 days a week, 365 days a year